These terms apply to chauffeur rides booked with — on — or the app.

The client gives the pickup, drop-off, date, time, passengers, luggage, options and contact details, then sends a request.

The request becomes a booking when the chauffeur confirms it; the client is informed by email and on their ride page. If the chauffeur proposes another price, the booking is confirmed only if the client accepts it before the deadline shown.

The price is shown in euros, all taxes included, before the request is sent. It reflects the trip, the time (any night or weekend surcharge) and the chosen options, each shown with its price.

The confirmed price is the price due, unless the trip is changed at the client’s request during the ride.

No payment is taken online. The ride is paid to the chauffeur at the end of the trip. Accepted: —.

The client can cancel free of charge from their ride page up to 2 hours before pickup. After that, they contact us by phone or on WhatsApp.

The chauffeur may decline or cancel a ride if unavailable; the client is informed at once.

Under article L221-2 of the French Consumer Code, the right of withdrawal does not apply to passenger transport contracts.

The car is non-smoking. Children travel in a suitable seat, to be requested when booking. Clients remain responsible for their luggage and belongings; forgotten items are kept and returned on request.

Insurance: —.

Complaints: —.

If no solution is found, the client may refer the matter free of charge to the consumer mediator: —.

See the privacy policy.

These terms are governed by French law.